Where is Same-Day Home Delivery offered?
Same-Day Home Delivery is available to any residential address within our 7 mile delivery radius.
What days do you deliver?
Same-Day Home Delivery is available Monday through Friday, excluding major holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas).
What are your delivery hours?
Orders are normally delivered Monday-Friday, between 2 PM and 7:30 PM.*
What is the order cutoff time for Same-Day Home Delivery?
All orders received by 1:00 PM on a regular business day, Monday through Friday, will be delivered that day by 7:30 PM.*
What if I place my order after the cutoff time?
Most orders placed after 1:00 PM, or on the weekend, will be delivered the following, non-holiday weekday (usually Monday) by 7:30 PM.* We will do our best to get it delivered as quickly as possible.
How much does Same-Day Home Delivery cost?
If you live in our Same-Day Home Delivery radius it is FREE for all purchases over $74.99. Order under the minimum will incur a small delivery fee of $6.99.
Do I have to be home?
No. We will always knock or ring the bell when arriving with your order. If no one is home, we will place all items neatly and near the front door, as hidden as possible, unless you have provided special instructions during checkout.
Do you deliver frozen raw food or treats?
Yes. Frozen product is eligible for delivery. It is your responsibility to be timely with receiving your order. We recommend leaving an ice chest on your porch if you will be away. We will not be responsible for any damaged frozen product due to heat but will do our best to make accommodations.
How do I order?
All orders can be placed on our website at www.tailwaggerspet.com. Please select Home Delivery during checkout.
Do my online orders qualify for your Frequent Buyer programs?
Yes. All eligible food purchases will also receive frequent buyer benefits. If you are due for your free product it will be delivered with your next purchase. Free product cannot be delivered without a $74.99 minimum order or paying our small delivery fee of $6.99. You can always come into the shop to redeem your free bag. Please use the same email for both online and in-store frequent buyer card purchases so that they sync and you are given credit for your purchases in both places.
What can I buy online?
Not everything we offer is available on our website although we are always adding more to our online selection. Please give us a call with any questions, we most likely have what you are looking for in store.
Who do I contact with questions about my order?
Please call us at 406-862-8988
How do I return something purchased online?
All returns must be processed in person at our Whitefish store. Please review our full policy here.
*Rarely, situations out of our control, such as inclement weather or delays, may affect delivery times. We will keep all delivery customers updated during these circumstances.
**Door side delivery only. No Tailwaggers employee is permitted to enter your home.