Your satisfaction is very important to us and we are committed to doing whatever it takes to make sure both you and your furry friend enjoy your purchase and your experience at Tailwaggers.
If you’re not completely satisfied with any item you purchased from Tailwaggers, return it to us with proof of purchase within 30 days from the purchase date to exchange or return an item at its original purchase price. If these conditions are not met we will do our best to make accommodations, we want to make sure you are happy with every purchase from our shop.
All returned products must be in original packaging.
Online orders will be refunded back to the original form of payment.
Frozen items must remain frozen for a credit or return to be processed.
Thank you for shopping at our local and independently owned shop!